UK NHS Tests Chatbot For Non-Emergency Help

A chatbot that can help people in non-emergency medical situations is being tested by the UK's National Health Service. Babylon, a UK startup, created the app. Users can open it up to get advice based on their symptoms. If it believes you're dealing with a more serious situation, it'll recommend visiting a doctor.

The testing period will see Babylon's app roll out to some parts of London. It'll cover 1.2 million residents during its six month trial, which begins later in January.

Babylon says conversations with its AI-powered chatbot usually take one and a half minutes and they encompass 12 back-and-forth messages. Directing more people to the app could help the NHS save money.